Cohotrip LLC ("Cohotrip," "we," "us," or "our") operates the Cohotrip and Cohotrip Driver mobile applications and the hopntravel.net platform (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Account information. When you create a rider or driver account, we collect your name, email address, phone number, and profile photo.
Driver verification information. If you sign up to drive, we collect your driver's license, proof of insurance, vehicle registration, license plate, vehicle photos, and the results of a background check, in order to verify your eligibility to drive on the Service.
Location information. We collect precise location data from your device while you use the app to match riders with nearby drivers, provide turn-by-turn navigation, calculate fares, and let riders track their ride in progress.
Ride and usage information. We keep a record of rides you take or provide, including pickup and drop-off locations, time, distance, fare, and ratings given and received.
Communications. Messages sent through in-app chat between riders and drivers are stored so we can provide the messaging feature and investigate safety concerns if needed.
Payment information. Payments are processed by Stripe. Cohotrip does not store your full card number; Stripe handles and secures your payment details under its own privacy and security practices.
Device information. We collect standard device data (device type, operating system, app version) and a push-notification token so we can deliver ride updates and alerts.
2. How We Use Your Information
- To match riders with available nearby drivers and facilitate rides
- To process payments, including the platform fee charged on each ride
- To verify driver eligibility, including license, insurance, vehicle, and background-check review
- To operate the Cohotrip Loyalty Program, which tracks completed rides toward driver bonuses and rider rewards
- To provide customer support and respond to your requests
- To maintain the safety and integrity of the Service, including reviewing ratings, reports, and chat messages when a safety concern is raised
- To send ride-related notifications and, where you have not opted out, service updates
- To improve and maintain the Service
3. How We Share Your Information
We share limited information between riders and drivers as needed to complete a ride — for example, a driver's name, photo, vehicle details, rating, and approximate location are shared with a rider they are matched with, and vice versa.
We share information with service providers who help us operate the Service, including Stripe (payments), Firebase/Google (app infrastructure, authentication, and push notifications), our background-check provider, and Google Maps (navigation and address lookup).
We may disclose information if required by law, to protect the rights and safety of our users, or in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties for their own advertising purposes.
4. Data Retention
We retain account and ride information for as long as your account is active and for a reasonable period afterward, as needed to comply with legal, tax, and safety-record obligations, and to resolve disputes.
5. Your Choices
- You can review and update your account information from within the app.
- You can request deletion of your account by contacting us at the email below.
- You can control location and notification permissions through your device settings, though disabling location access will limit core features of the Service.
6. Children's Privacy
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the app.